Paiement

FREQUENTLY ASKED QUESTIONS



WHY "AVRIL"?

Avril means April in French, it reminds us of Spring, freshness, renewal, nature... all of these match with our brand values: quality, nature, femininity, novelty, joy, colours ...
With Avril, the nice days are coming back and women want to be beautiful and take care of themselves!

WHAT DOES IT MEAN WHEN PRODUCTS ARE CERTIFIED ORGANIC BY ECOCERT?

All our organic cosmetics are certified by Ecocert. This label guarantees that we respect the standards of organic cosmetics:
- Biodegradable or recyclable packaging.
- Products are without GMOs, parabens, phenoxyethanol, nanoparticles, silicon, PEG, synthetic colors and fragrances, or ingredients derived from animals (except naturally produced by them: milk, honey ...).
- Products contain at least 95% natural ingredients, including at least 10% of ingredients from organic farming. 10% may seem quite small, but you should know that there are water or mineral ingredients (therefore non-agricultural) in cosmetic products ... In fact at least 95% of the plant ingredients have to be from organic farming.

WHAT IS AVRIL DOING FOR THE ENVIRONMENT?

First, we reduce packaging: we remove all unnecessary boxes and blisters, and we prefer to use large packs in order to use less plastic.
Secondly, we only develop certified organic products (excepted nail polish and nail polish remover) at affordable prices so that everyone can discover organic cosmetics.
For non-organic products, we make sure they are as natural as possible. The formula of our nail polish is free from the seven controversial chemical ingredients and our nail polish remover is acetone free.

HAS PRODUCT SAFETY BEEN TESTED?

Safety tests are carried out to make sure the product is not harmful and does not cause allergies. All our cosmetic products are tested to prove their skin tolerance. These tests are driven by independent laboratories.


ARE PRODUCTS TESTED ON ANIMALS?

No. For each of our products, we have a complete technical and regulatory folder which summarizes the various quality controls made. It also guarantees that no test is carried out on animals, both for finished products and for raw materials. Animal testing is forbidden in France and in the European Union, as well as banned by Ecocert organic cosmetics standards. Safety tests are practiced by volunteers who wear the product under an occlusive dressing during 48 hours. On top of that, we are certified Cruelty Free by PETA.

WHERE ARE AVRIL PRODUCTS MADE?

Most of our products are made in France: certified organic products (makeup, cleansers, skin care products, shower gels and shampoos), nail polishes, and Provence soaps. One is made in Spain (certified organic toothpaste) and some certified organic compact powders, eye shadows and blushers are made in Italy.

Others, including accessories, are made in Asia, always under strict enforcement of our specifications, which are as demanding as for our “Made in France” products.

The country of manufacturing is indicated on each product page of our website, at the bottom of the "Ingredients" section.

HOW DO YOU MANAGE TO OFFER SUCH INCREDIBLE PRICES?

We reduce packaging as much as we can, which save costs. Besides that, we do no advertising and we do not pay endorsements to praise the quality of our products!
All these savings allow us to offer high quality products at very affordable prices.


COMPARED TO THE PRICES OF YOUR PRODUCTS, SHIPPING COSTS SEEM HIGH! CAN WE AVOID THEM?

Yes. Shipping to France is free for any order over 70 €! To reach this amount, don’t hesitate to order with friends. For other European countries shipping is free if you reach an order amount depending on the country: find all information here.

CAN YOU FIND AVRIL PRODUCTS IN STORE?

A complete list of stockists of Avril products is here. However, so far the full range of Avril products can only be found on our website.

CAN I GET SAMPLES?

We cannot send samples because we don’t produce any. This is part of our policy of reducing costs in order to offer you high quality products at unbeatable prices. If you want to see Avril products before purchasing them, you can consult the list of stockists close to you. It is better to call them beforehand to make sure which products are available in their store.


HOW CAN I CONTACT YOU?

If you have any concerns, or if we haven’t answered your questions on this page, you can easily contact us from Monday to Friday from 9am to 6pm (Central European Time) at +33 320 70 81 78 (cost of a standard call to France) or by filling in the form in the “Contact us” section.


WHERE CAN I FIND BEAUTY TIPS?

You can discover our blog of beauty tips here!